Are there any tips for booking?

Try to book in advance. You can book up to 2 days before you need to travel.Arrive at your pick up location on time.  If you are l...

What time does the service start and finish?

Strathfield & Burwood StationsWeekdays 6:00AM —11:30PMWeekends & Public Holidays 8:00AM — 8:30PMFive DockWeekdays 6:00AM - 7:30PMNo ...

Where can I travel?

You can book a trip from the closest physical or virtual bus stop and travel to or from a designated terminus/hub within the service area - ...

Where can I find fare information?

Fare information can be found on the Transport website.On Demand Transport Inner West Don't forget to have enough balance on your card/accou...

How do I make a booking?

To start, choose your pick up location, either by moving the pin on the map or by entering your location. You can also choose one of yo...

Can I book over the telephone?

Yes but we highly recommend making the booking on the BRIDJ App.If facing difficulties, Please contact customer support by phoning 8118 7261...

What happens once I have booked a trip?

Once you have chosen an a trip that suits you, the application will present you with a Boarding Pass. This will include the following inform...

Can I book ahead of time?

Yes, you can book up to 2 days in advance.

Can I edit my booking?

You cannot edit a booking once it has been made.First cancel your existing booking and then rebook with the correct details.If you cannot ca...

Can I cancel my booking?

Yes you can cancel your booking in the application so long as you cancel more than 5 minutes before your pick up time.If you canno...

How do I know if my trip is delayed?

After booking your trip you will be assigned a bus and driver approximately 10 minutes before your pick up time.Once you have been...

Can I make a group booking?

Yes you can book for a maximum of 5 passengers.When making a booking in the application, simply choose the number of passengers you wish to ...

Can I book a recurring trip?

No. If you need to make a recurring booking, you will need to make individual bookings for the dates and times you wish to travel.To speed u...

Is there a timetable for BRIDJ On Demand?

No. BRIDJ NSW is strictly on demand. You must have a booking to use the service.The service operates as per below; Strathfield & Burwood...

Can I get off wherever I like?

No. Once you have booked your trip the details are electronically passed to the driver.If you need to change your trip, first cancel your ex...

What happens if my booking is cancelled?

If your booking is cancelled, you will receive a notification in the application alerting you to the cancellation.You will need to rebook if...

What happens if I miss my pick up?

If you are not at your pick up location at the pick up time the bus will only wait for 2 minutes.If you have not arrived after 2 minute...

Can I hail a bus on the road?

No. You must have a booking.Bookings can be made through the BRIDJ NSW app or by calling customer support by phoning 8118 7261.

Why has my route changed?

The BRIDJ technology powering the BRIDJ NSW App service creates trips based on customer bookings and is always updating in real time to take...

Why is the application telling me that there are no trips available?

It may not always be possible to provide you with a trip.  For example, the service might be full at the time you are looking to t...

Can I receive notification updates on my booking?

The application pushes a number of notifications to your device/smartphone once you have made a booking. These include:Notification of your ...

How do I delete my account?

You can delete your account within the application. Go to the Account section and click “Delete Account”. Please note, when you delete ...

What happens with my personal information?

More information on the Terms and Conditions and Privacy Policy can be found by visiting the following webpages:Privacy PolicyTerms & Co...

I am having issues with the BRIDJ NSW application who do I contact?

If you are having issues with the application first check the following things:Does your device/smartphone have reception/service?Are you us...

Who operates the BRIDJ On Demand service?

BRIDJ NSW is operated by Transit Systems Pty, Ltd.

Who built the BRIDJ NSW application?

The BRIDJ NSW app was built by BRIDJ. More information on BRIDJ can be found by visiting their website:BRIDJ     &n...

Can I board with my wheelchair and pram?

You certainly can, please make sure to choose the wheelchair space option so you are assigned a vehicle with accessibility that meets your n...

What are these blinking red dots on my map?

We’ve changed what’s shown during your journey. The blinking red dots indicate where your BRIDJ bus will stop to pick-up or drop-off passeng...

What payment methods are accepted for BRIDJ?

When booking via the BRIDJ app in Sydney, you can select either pre-pay by debit/credit card or Transport Connect if you have previously reg...

What if I left something on the bus?

For all lost property enquiries, please contact the transport info line on 131 500.