What is Transport Connect?

Transport for NSW is streamlining On Demand services and systems as they continue to integrate them into the public transport offering acros...

What are travel credits and how can I get them?

On Demand customers will be able to receive travel credits when they book and pay with Transport Connect and transfer between an On Demand s...

Why are these changes being made?

Transport for NSW is streamlining On Demand services and systems as they continue to integrate them into the public transport offering acros...

Why are On Demand bus fares changing?

On-Demand fares are changing to align with Opal fares. Opal fares are calculated according to the straight line distance from where you tap ...

What are Transport Connect travel credits?

On-Demand customers will be able to receive travel credits when they book and pay with Transport Connect and transfer between an On-Demand s...

What do I need to do to earn travel credits?

Once you have signed up to Transport Connect, simply book and pay for your On- Demand trip via Transport Connect then transfer between an On...

Can I spend my travel credits on other things such as groceries?

No. It can only be used to pay for Transport Connect transport services. It will be used to pay for your next Transport Connect On-Demand tr...

Why do I need to have an Transport Connect account?

You need a Transport Connect account so all your trips can be linked, enabling you to access a range of benefits including travel rewards. W...

How do I register/create my Transport Connect account?

1. Go to the Transport Connect sign-up page.2. Create an account and log in.3. Follow the prompts to link your Opal card and your credit or ...

I use Opal Connect to pay for my travel, do I need to do anything as part of the change to Transport Connect?

TfNSW are in the process of rolling out Transport Connect. If you use Opal Connect, you can continue to pay for your travel as normal. BRIDJ...

How do I register my concession to receive concession fares?

If you are entitled to concession fares, you will need to provide proof of entitlement. Please contact our Support Team by clicking "Contact...

Transport Connect Payment Fail (Error)

Log out of the BRIDJ App and login using the Transport Connect option.After the Step 1, while making the booking, you should see the Payment...

Why can't I see the Transport Connect payment method?

If you are logged in with Transport Connect and can no longer see the Transport Connect payment method, this is likely due to your Transport...