Can I book ahead of time?

Yes, you can book up to 7 days in advance.

Can I cancel my booking?

Yes, you can cancel your booking in the application as long as you cancel more than 5 minutes before your pick up time. If you cannot cancel...

How do I know if my trip is delayed?

After booking your trip, you will be assigned a vehicle and driver approximately 10 minutes before your pick up time. Once you have been ass...

What happens if I miss my pick up?

If you are not at your pick up location at the pick up time the bus will only wait for 2 minutes. If you have not arrived after 2 minutes yo...

Why has my route changed?

The BRIDJ technology powering the Torrens On-Demand service, creates trips based on customer bookings and is always updating in real time to...

Can I get off wherever I like?

No. Once you have booked your trip the details are electronically passed to the driver. If you need to change your trip, first cancel your e...

What happens if my booking is cancelled?

If your booking is cancelled, you will receive a notification in the application alerting you to the cancellation. You will need to rebook i...

Why is the application telling me that there are no trips available?

It may not always be possible to provide you with a trip. For example, the service might be full at the time you are looking to travel or it...

Can I edit my booking?

You cannot edit a booking once it has been made. First cancel your existing booking and then rebook with the correct details.

How do I delete my account?

You can delete your account within the application. Go to the Account section and click “Delete Account”. Please note, when you delete ...

I am having issues with the Torrens On-Demand application who do I contact?

If you are having issues with the application, first check the following things: Does your device/smartphone have reception/service? Are you...

How do I make a booking?

To start, choose your pick up location either by moving the pin on the map or by entering your location. You can also choose one of your fav...

Can I receive notification updates on my booking?

The application pushes several notifications to your device/smartphone once you have made a booking. These include:Notification of your targ...

What happens once I have booked a trip?

Once you have chosen a trip that suits you, the application will present you with a Boarding Pass. This will include the following informati...

What happens with my personal information?

More information on the Terms and Conditions and Privacy Policy can be found by visiting the following webpages: https://bridj.com/privacy&n...