If you are having issues with the application, first check the following things:

Does your device/smartphone have reception/service?

Are you using the latest version of the application?

If having checked these things and you are still having issues, try restarting your device/smartphone and reopen the application.

Should these steps not resolve the issue contact customer support by emailing us at TorrensOnDemand@torrenstransit.com.au or phoning 1300 022 942.

You will need to provide information relating to the type of issue(s) you are experiencing along with an error code/message so these can be investigated.