Are there any tips for booking?

Try to book in advance. You can book up to 7 days before you need to travel. Arrive at your pick up location on time.  If you are ...

What time does the service start and finish?

The service operates from:Monday to Friday 06:00 - 21:30Saturday 07:00 - 21:30Sunday and public holidays  08:00 - 21:30

Where can I travel?

You can book a trip from the closest physical or virtual bus stop and travel to or from a designated FlexiRide bus hub within the service ar...

Where can I find fare information?

Fare information can be found on the Myki website. myki - Public Transport Victoria.Don't forget to top up before you travel.

How do I make a booking?

To start, choose your pick up location, either by moving the pin on the map or by entering your location. You can also choose one of your fa...

Can I book over the telephone?

Yes. Please contact customer support by phoning 1300 110 648.

What happens once I have booked a trip?

Once you have chosen an a trip that suits you, the application will present you with a Boarding Pass. This will include the following inform...

Can I book ahead of time?

Yes, you can book up to 7 days in advance.

Can I edit my booking?

You cannot edit a booking once it has been made.First cancel your existing booking and then rebook with the correct details.

Can I cancel my booking?

Yes you can cancel your booking in the application so long as you cancel more than 5 minutes before your pick up time. If you cannot cancel ...

How do I know if my trip is delayed?

After booking your trip you will be assigned a bus and driver approximately 10 minutes before your pick up time. Once you have been assigned...

Can I make a group booking?

Yes you can book for a maximum of 5 passengers.When making a booking in the application, simply choose the number of passengers you wish to ...

Can I book a recurring trip?

No. If you need to make a recurring booking, you will need to make individual bookings for the dates and times you wish to travel. To speed ...

Is there a timetable for FlexiRide Melton South?

No. FlexiRide Melton South is on demand. You must have a booking to use the service.The service operates from: Monday to Friday 06:00 - 21:3...

Can I get off wherever I like?

No. Once you have booked your trip the details are electronically passed to the driver. If you need to change your trip, first cancel your e...

What happens if my booking is cancelled?

If your booking is cancelled, you will receive a notification in the application alerting you to the cancellation. You will need to rebook i...

What happens if I miss my pick up?

If you are not at your pick up location at the pick up time the bus will only wait for 2 minutes.If you have not arrived after 2 minutes you...

Can I hail a FlexiRide bus on the road?

No. You will must have a booking. Bookings can be made through the FlexiRide app or by calling customer support by phoning 1300 110 648.

Why has my route changed?

The BRIDJ technology powering the FlexiRide Melton South service creates trips based on customer bookings and is always updating in real tim...

Why is the application telling me that there are no trips available?

It may not always be possible to provide you with a trip.  For example, the service might be full at the time you are looking to t...

Can I receive notification updates on my booking?

The application pushes a number of notifications to your device/smartphone once you have made a booking. These include: Notification of your...

How do I delete my account?

You can delete your account within the application. Go to the Account section and click “Delete Account”. Please note, when you delete ...

What happens with my personal information?

More information on the Terms and Conditions and Privacy Policy can be found by visiting the following webpages: Privacy PolicyTerms & C...

I am having issues with the FlexiRide Melton South application who do I contact?

If you are having issues with the application first check the following things:Does your device/smartphone have reception/service?Are you us...

Who operates the FlexiRide Melton South service?

FlexiRide Melton South is operated by Transit Systems Pty, Ltd.

Who built the FlexiRide Melton South application?

The FlexiRide Melton South application was built by BRIDJ. More information on BRIDJ can be found by visiting their website:BRIDJ  ...